RETURNS & EXCHANGE POLICY

UNTUCKit will accept returns and exchanges for orders dated Oct. 14, 2024 to Dec. 24, 2024 at any time through Jan. 24, 2025. After that, our 30 day policy will resume.

Free returns
Returns are accepted within 30 days of purchase.
Merchandise must not be worn, altered, or washed.
Final sale items are not eligible for return or exchange.
Refunds will be issued to the original form of payment, return credit, or gift card.

EXCHANGE & RETURN AT A STORE OR BY MAIL

Return By Mail

Follow the instructions here to process your return or exchange

For orders purchased online:

Go to untuckit.ca/apps/returns and start by entering your email address.
Choose the item(s) you want to return and click "continue."
Print out the return label, pack it up, and ship it.
Your refund will be issued once we've received the item(s).

For orders purchased in store (including orders starting with "UN"):

Call, text, or email us. Or chat with a store associate at UNTUCKit.ca.
We'll provide a shipping label via text or email.
Print out the return label, pack it up, and ship it.
Your refund will be issued once we've received the item(s).

Take It To A Store

80+ Stores Worldwide Now Open

Find A Store Near You

Store associates can help with online and in-store orders.

FAQ

How long will it take to process my return?

Once you receive a confirmation email saying we’ve received your return package, please allow up to 10 business days for us to process. You will then receive a confirmation email for your refund. It will then take an additional 3–5 business days for your bank to generate your refund.

Can I return Final Sale items?

Unfortunately, returns or exchanges will not be accepted on items marked “Final Sale.” Our regular sale items are not Final Sale unless marked.

How do I return my store order?

If your order number starts with "UN," this means it was a store transaction. To return or exchange your store purchase, you can live chat with a store associate or call your closest store. Have your order number ready or simply provide the email address associated with the order. The store associate will provide a shipping label. Just print it, pack it, and hand it over to the shipping carrier. Your refund will happen once the item has been received at the store. You can also visit any store to assist with your return or exchange.

How do I return my online order?

Online orders can be processed online by visiting untuckit.ca/apps/returns. You can also return your online order at any of our 80+ stores. Find your nearest store at untuckit.ca/stores.

What if my web order exchange arrives at the warehouse before my e-credit has been used?

The e-credit will remain active until the warehouse receives your return, at which time the code will be deactivated and you will receive a full refund back to your original form of payment.

What if my exchange order costs less than my e-credit?

You will receive a refund of the difference to the original form of payment provided.

What if my exchange order costs more than my e-credit?

You will be required to enter your credit card information for the remaining balance.

How will I receive my e-credit?

The e-credit will be emailed to the same email that’s on the return label. It is a unique alphanumeric code.

Does my e-credit ever expire?

Yes. Once the return is delivered to our distribution center, the e-credit will be disabled, if left unused.

If I lose my e-credit, how can I get it back?

Once the e-credit has been disabled, the return will process. Once processed, the customer will be refunded back to the original form of payment.

Why was I issued an e-credit and not a refund?

An e-credit is issued when a web order is returned through untuckit.ca. The e-credit gives the customer a chance to place a new order right away, without having to wait for a refund.

How do I use my e-credit on a future purchase?

Just copy the e-credit code right in the "Gift card and discount" box at checkout. Click apply and the e-credit will apply to the order. You can also use your e-credit at our stores.

How do I know if it’s an online order or store order?

If your order starts with “UN”, this means it was a store transaction. If your order only contains numbers, this means it was a web online order. UK and CA web orders will start with those prefixes.

How can I return a gift?

Please visit untuckit.ca/apps/returns. Below the field where you are asked to enter your email address, click “Returning a Gift?” Follow the instructions to process your return. You can also visit us in store, call us, or live chat with a store associate for assistance with returning or exchanging your gift.

When should I start the return process?

There’s a 30-day window to request a return or exchange once you receive your order. Upon processing an online order return, an e-credit will be generated, giving you the option to exchange for a new style or size. For store orders, call us, live chat with a store associate, or visit a store within 30 days of the transaction

How do I exchange for different styles?

For online orders: If you’d like to exchange for a completely different style, you can use your e-credit, which is a voucher equaling the total amount of the item(s) you’re exchanging, to purchase any new item(s). Once you complete the online form, you’ll receive your e-credit. However, once your item reaches our warehouse, your e-credit will be void and we’ll refund your original form of payment. Please note that due to current supply chain issues, refunds may be delayed. You should expect to see refunds within 10–12 business days of receipt. For store orders: Visit us in store, or call or live chat with your nearest store associate, who can assist you with your exchange

Can I return or exchange a product I purchased in the US?

While UNTUCKit Canada is the sister company of UNTUCKit US, our systems are not interconnected and our companies are run independent of one another. As a result we are unable to return merchandise purchased in the United States.

Can I do a curbside return/exchange from a store?

We’re happy to accommodate during store hours, in select stores, if staffing allows. Contact your local store to discuss and coordinate at untuckit.ca/stores.

Can I return or exchange a product I purchased the US or the UK?

Returns or exchanges can only take place in the country of origin. If you purchased in the US, those products can only be returned or exchanged in a US store or on untuckit.com. If you purchased in Canada, those products can only be returned/exchanged in a Canada store or at untuckit.ca. If you purchased in the UK, those products can only be returned/exchanged in a UK store or at untuckit.co.uk.